100% customer satisfaction is our top priority at SERVICE 1 PLUMBING, HEATING, & AC, INC. Your opinion matters to us and we’d love to hear about your experience working with us. We would appreciate if you took just a few moments to share your thoughts by leaving a review below, as well as other review websites and social channels. Please tell others about SERVICE 1.
Our service technician Jim was outstanding . He was very knowledgeable about our system and repaired our water heater at a very fair price. He also serviced our AC and heat units. I highly recommend this company and we will continue to use them to service our home.
I just wanted to say thanks again to Dave, Gorden, Vance and Mike. My A/C went out of coarse on one of the hottest days and they were out here the next day to install. From the first initial call for a quote was probably the smoothest and easiest way done. I received 2 other quotes and luckily I called Service 1.They came the cheapest and they don’t use cheap equipment either AND they didn’t even come to my home. Dave said, “Look, I don’t want to waste your time or mine what can you afford monthly.” Hence, I was looking for financing because I couldn’t dish out the money at the time. I told him $130.00…He came back at $82 a month and gave me good equipment for the price. Told him the old make and model of my furnace and AC and were here the next day to install. Vance and Mike came to install and were very clean, professional, funny, and knowledgeable. Ran into a little mishap with the village. Wasn’t aware that I needed a permit for such a job. I had to run to the public work dept. to get a permit and leave Mike and Vance at my residence unattended.I really didn’t have a problem with it because these guys came off as very TRUSTWORTHY people. Well, went to the village…then they wanted the company to come and fill out insurance stuff. Freaking nightmare! Vance left and took care of it and actually paid for the permit themselves saving me $150. I couldn’t be anymore happier. I HIGHLY recommend this company as well as Vance and Mike themselves. THANK YOU SO MUCH!
Contacted Service 1 for a quote on a replacement furnace and A/C. Jim came to my home for the quote and review of options that I had. He was very professional and answered all questions. No high pressure sales pitch, just gave me options and explained the differences and benefits. We decided to go with the higher efficiency furnace and the 2 stage A/C. Installation was performed by Vance, Mike, Tony, and Rey. Very professional install with the crew working throughout the very warm day without any issues. Work area along with the old system was clean whey they were finished. Vance took his time explaining everything on the new systems from the furnace and A/C to the programming on the new thermostat. I felt very comfortable when he left that I could rely on this company if there were any issues. I have called Jim with questions after the install and he has always been courteous and professional in his conversations. Overall a very good experience and would recommend this company to anyone.
Waking up this Valentine Day w/heat. Last nite, 7pm, my furnace quit heating. Looking in yellow pages this ad stood out, I called, serviceman was there in the hour. Having an 18 yr old furnace, parts, if available, would hav to be found elsewhere, Dave spoke, offered options w/no high pressure selling, just where I was at w/my issue. Showed me options and w/in the hours I had new furnace-appreciating heat on a late Sat/early Sun, cold evening. Shawn installed furnace, both serviceman polite and as an “older” single female am thankful for their quick response and professional service.
So, it’s Jan. 1st & my 29 year old furnace decides to die on me. I called 2 people who claim to have emergency service before I called Eric. Eric answered & was at my house with an hour. Even though my furnace was not repairable he was really nice about it. LOL. Mike & Shawn showed up a couple of hours later & we just as nice & friendly. I have recommended Service 1 to quite a few people. The guys were great & I greatly appreciate the service!!!
I recently had a new air conditioner installed and found the team (Erich & Shaun) very capable and would recommend them to anyone..It took about three hours to install and outside and the inside units…..Walter J Miller MD
It was late Friday night and our first floor air conditioner went out and temps in the 90’s. Being a holiday weekend, the company we had used for years was not available till Tuesday. We randomly called Service 1, Inc. on Saturday morning and Eric was able to come out early afternoon. The unit needed to be replaced. We were highly pleased to find out they could replace the unit the same day! Eric was extremely knowledgeable, great communication and delivered excellent customer service. Vance called prior to coming out and he and Aaron showed up about four hours later to do the install! The installation went flawless. These gentlemen are professional at what they do. Being that they are a 24/7 business, and have shown us an example of their exceptional service, we will be switching to Service 1, Inc. for our future needs. Would highly recommend! Thanks guys for bailing us out!
service 1 Heating are the people to call, They came out on a Sunday, very professional and they fixed my furnace . thanks again, did not know who to call since our guy retired and I want everyone to know , they are great.
I called Erich about installing a new Furnace. He explained what I needed in terms that even I could under stand. Adam and Zach came to my house on 12-26 at 8:00 am to install my new Furnace. I couldn’t believe how fast they got it installed, works great. When they left I started to clean up but found everything was done. It was so clean I couldn’t believe they were ever here. The three gentlemen were very professional every step of installing my furnace.
I called for assistance on 9/10 Erich stopped and checked my A/C and informed us that our 10yr old unit had died. he graciously advised that we needed a new unit, We have been doing business with Service 1 for 7yrs and feel totally confident in your company. We agreed to having a new A/C unit installed, Vance and Zack removed the old unit and installed a new unit, professionally, efficiently and treated our home as it was their own. All of the personnel I have experienced with Service 1 are absolutely great, keep up the professional work.
A/C goes out on one of the hottest days of the year and when my finances are at their lowest. I called Service 1 and Dave Raw comes to my door. Dave did the troubleshoot on my 14 year old system and told me my compressor was gone/done. I new this was the worst scenario and I just didn’t have the funds to buy a new system. He offered an alternative previously used and tested unit with a good warranty at a price I could afford. A few hours later, Shaun and Zack arrived and tirelessly worked until 10PM to get my system up and running. Nice young men and extremely courteous as well as diligent and proficient in their profession. As I’ve been in the home remodeling and construction business for over 25 years, I know what it means to provide and receive quality service and this experience definitely exemplifies those attributes. Many thanks to Dave, Shaun and Zack for making me cool once again! Highly recommended!!!
I’d like to thank Service 1 for their recent installation. It was time to replace my dated and broken down A/C so I called Service 1 about their coupon advertising an A/C for $1.00 with the purchase of a new furnace. I spoke with Erich Awalt who assured me that the offer was indeed legit! This was good news because I’d had my eye on a TRANE. Later that PM, Erich came over and we discussed my furnace and A/C needs and I signed the contract for both. I couldn’t believe it when Erich said they could do the installation the next day. Sure enough, 12:30 PM, there they were, Mark, Kevin and Zac. For the next few hours (3 1/2 to 4), they worked diligently and methodically: focused, polite, quiet; thoroughly cleaned up before they left. A good experience — they have my recommendation.
I’m very pleased with the service that Mike and Keith provided. They were very knowledgeable and professional. They replaced my furnace flawlessly. I will definitely recommend Service 1 to anyone looking for heating in the future. Good work!!!
Contacted Service 1 Heating around midnight on the night of the 12/8/13. Dave, the technician, came out within an hour and had my heat back on shortly after he arrived. He gave a quick look around at the other parts of the furnace to ensure their proper operations overall. I would recommend Service 1 Heating to anybody needing quality and quick results.
I would like to give a big Thank you to James Awalt, Mark London, Keith Wolff …… James for Dianosing my issue and not pressure selling me! and Mark and Keith for their prompt and professional install …. clean knowledgable and never once made me feel like My questions were a distraction to them. Overall an Awesome Job start to finish….Thank you
I had a problem with my furnace and I called Service1 they came and told me right away what was wrong with it. London & Kevin Behnke came back within an hour replaced it. They did a good job it was fast and with no mess they were knowledgeable of what they were doing.!!!!!
Can’t say enough good things about these guys. From estimate (Jim Awalt), installation of new furnace and air conditioning unit and duct work to replace old sleeve air conditioners (done by Kevin B. and Mike C., with Mark L. in charge all the way), and finishing carpentry (by Joe L.), every step went as planned. I have not seen such a courteous, industrious bunch of guys in a long time. Great job, completed as planned, and cleaned up exceptionally well. These guys worked HARD! I certainly recommend them for any job.
I would like to thank Eric Awalt, Mike Camis and Mark London. Those three technicians made the sale of my heater and installation flawless. I was so impressed by their level of professionalism and their work ethics. Eric walked me through the whole process of replacing my new furnace and what was going to happen. He told me the installers would arrive with in 90 minutes which they did. He gave amazing customer service. Both Mark and Mike did a fabulous job on the installation and cleaned up after themselves too. I will definitely refer Service1 in the future.
OUTSTANDING SERVICE. Just had Service 1 out to clean our ducts. Went perfectly from start to finish. Showed up right on time, did a thorough job and finished up on time. Our techs, Keith & Mike, were very professional. And Pam made sure everything was done as we discussed. We will definitely use them again. I would recommend Serivce 1 every time.
had furnace and a/c replaced on 10/7/13 guys were great showed up on time and worked well to get job done in a timely manner.I am very glad i called them for an estimate and allowed them to do the job.Will deffinitly call them to do work in the future and will recommend them to anyone looking for hvac work.Thanks guys
Let me start out by saying how pleased I was with the salesman Jim who came to my home to advise me on what type of heating & a/c I should have for my quad level home. No pressure/No fast talk/No unanswered questions. I thought salesman like him were a thing of the past. He’s a keeper Service1..:)………..Now for the installers….Talk about a great couple of fellows representing your company. The were here ON TIME, had everything they needed to install both the heat & a/c, layed tarps down to protect my wood floors and carpeting, worked unstopped until their lunch break, came back and finished the job, cleaned up everything and removed it from my premise, explained EVERYTHING to me until they were sure I understood, and then proceeded to test both, gave me my completed paperwork and left my home looking just as good as it did before they came, only with new heating and a/c. I want you to know that I was leery about calling from a coupon ad book, but it was the best call I’ve made. Thank you so much for hiring and training Mark and his young partner.
I was simply blown away by the consideration and comfort brought to me by possibility the coolest person that I ever had the chance to meet, Erich Awalt.:) His willingness to walk me through the shock of needing a new air conditioner, then waited while I discussed the issue with my husband, went well beyond his call of duty. i really can’t thank him enough. A+++++