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At SERVICE 1 PLUMBING, HEATING & A/C, INC. we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.

Read what other customers have said about us.

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See What Our Customers Have to Say -
549 Reviews

Courtnie Wilson
They always do a great thorough job and explain everything.
Craig Herr
Wonderful, they are very knowledgeable and customer friendly
Molly DiGrazia
Service One was incredible with both our recent furnace replacement and ac unit replacement this past summer. Dave was timely and even left us space heaters to use free of charge. Furnace and AC unit replacement were both next day and it was appreciated that financing was available. Everyone is kind and helpful.
Charlotte Boyd
I called Service 1 for plumbing service on my slow-draing kitchen sink. The problem was a stubborn one, but my technician was diligent and was able to get the blockage cleared. I am thoroughly pleased with his work, and I will call Service 1 for any future home service needs.
Brian Hashiguchi
Sump pump and backup sump pump replacement. Pat walked me through various options and got it installed quickly and efficiently. Would recommend if you need someone to be honest and upfront.
Mjoy Tira
Miko Paguntalan
Awesome service from Pat. Helped me with my plumbing issues. A professional and very knowledgeable. Will recommend.
Andrea Whelpley
Service 1 Plumbing is the best Plumbing service company I have ever used. Patrick and his son are awesome!!! They come out quickly and replace what we need, their prices are reasonable and won't charge you for something you don't need, again I highly recommend them!!!!
Alec McNees
Darlene Lapinski
The installation took about 3hrs 15min which was within the estimated time frame. The crew of two were polite, quick, reasonably clean (drop cloths) & completed the job very professionally. We are very happy with the outcome.
John Marinelli
Jim was timely and professional. I recommend having service 1 and Jim to all my friends and family.
Cheryl Harper
Located in Joliet
Brandon did a great job on the new install estimate and Aaron did a very professional job of installing the furnace all in a very timely matter.
Service: New System Installation
Replaced and installed a new furnace. Was friendly and efficient. Answered all of our questions. Highly recommend
Michelle Olson
This review is to compliment Service 1 Inc and the installers on their excellent work done for me. I requested service for a crew member to check out the furnace and thermostat. Brandon was extremely professional and knowledgeable, and quoted me a price for a new furnace, HVAC , and humidifier. From beginning to end Service 1 had all my concerns covered and questions answered. Randy and Aaron were friendly, courteous, professional, timely, and efficient. Five stars across the board. Representative of a good, reputable company. I would highly recommend Service 1 Inc for heating/ac services.
Carol Benda
I called Service1 on Dec. 23 because my furnace was not working, it was -37 degrees outside. They responded that evening! The representative Brandon walked into my freezing house with two space heaters because he said he knew the house would be cold. He was professional, courteous, and extremely knowledgeable. The unfortunate news was my furnace could not be repaired. He was very patient as he explained the different types of furnaces and what was needed for my house. I was expecting a house full of company on Christmas Eve. He assured me the new furnace would be install and working by then. As promised, the team arrived at 9 am with the furnace and installation was completed by 1:30. They were extremely professional and took great care to clean up any of the 'mess' that was created by the installation. I have only positive comments for this company and their dedication to customer service. It is so refreshing to find a company that still believes in customer service and quality work!
Matt Lindsey
We just had Pat and Wyatt come by very soon after we called about our emergency. Our pipes had frozen due to a cold snap. It was the day before Christmas Eve and we were hosting our family the next day. Needless to say we were very stressed. They were very professional and kind. Fantastic people all around. Their service was quick and affordable. I highly recommend them and will be sure to call them if another plumbing issue arises. You should too! -Extremely satisfied customer, Matt
Jennifer Meszaros
I called Service 1 on a sunday morning. My water heater was dead and I had no hot water after a different plumber offered me little diagnostic help and no path forward the day prior. Service 1 was at my house by 10 AM that morning. Vance spent a good amount of time disassembling and diagnosing but ultimately concluded I needed a new part that needed to be ordered. He also found considerable rust as he disassembled, so I decided the best path forward was water heater replacement. Service 1 had two individuals out to my house the first thing monday morning to totally replace the heater, and repair some of the associated exhaust lines that were corroded. I really appreciate that they promptly addressed and corrected my issue. I don't think the job was easy given the tight space in which they were working. Lastly, they helped me file a claim with my home warranty a few days later by agreeing to have the diagnosing technician call the warranty company and discuss his findings. That felt "above and beyond" and I appreciate them helping to save me a little money.
Marcela Saenz
Kitchen faucet replaced
Kevin Fryar
Excellent service rep, installed a hot water heater quickly. He shared how it works and how to keep it efficient over its lifetime.
Cathleen Healy
Ronda R
Allison Chavez
Great company! Fair pricing, no pressuring by technicians, honest and prompt communication.
Alyssa Reinecke
Brandon was very nice and professional. He made sure I understood everything he was going to do and provided prices before hand. I definitely recommend Service One!
Shawn Ball
Jim was fantastic to work with. Very professional. Highest recommendations.
Chris Pieper
Aaron called ahead to let me know he was on his way and was very polite and professional. He removed my old furnace and installed the new one in less time than I was originally told it would take. He answered all my questions and explained all the details of the new furnace. It works great. 10 out of 10 would recommend. Thanks Aaron!
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