Reviews
At SERVICE 1 PLUMBING, HEATING & A/C, INC. we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.
Read what other customers have said about us.
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See reviews from areas near you:
- Addison
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See What Our Customers Have to Say - 1024 Reviews

Karen Cunningham
01/11/2026
01/11/2026
Had a leak from upstairs bathroom into closet in hallway downstairs. I called on a Saturday morning for emergency service! Nate called on his way within the time frame from 10-12. Nate was extremely amazing! He not only did a great job he also found the problem right away!! Very respectful, knowledgeable and fixed correctly and made sure everything was good to go and that the problem was resolved!! Great work and inexpensive price for emergency call! I highly recommend ALWAYS!! So glad I found this company they’re the BEST!!! Karen Cunningham

Chiquita Crutcher
01/09/2026
01/09/2026
Had a great experience with this company. The service technician, Brandon was amazing and very knowledgeable and shared details about my furnace, that no other technician or company, bothered to mention which was important information, for me. I truly appreciate the great customer service and Brandon for his expertise and knowledge.

Mike Rafferty
01/08/2026
01/08/2026
I needed my HWH repaired and Nate came out and worked on the starter pilot and was able to get it up and running. Kindly stayed to make sure it was continuing to run!
Professional and nice person!
I also had Service 1 out for a furnace check up and discovered a number of issues! I ordered a new furnace and they were out 2 days later to install the new furnace!
Install went smoothly and some wiring issue came up and the lead installer reached out for assistance and the tech will follow up! Although not perfect the install team did their job and cleaned up after. Morales discussed the issue and it will be resolved.

Jeanette Wix
12/29/2025
12/29/2025
Dealing with Service 1 has been such an excellent experience for us. We have had a few plumbing issues which were particularly challenging in our house and they have gone above and beyond to solve these. The technicians have been prompt, communicated well and have been very professional. I highly recommend this company based on the excellent service we have received!

Joe Marchioretto
12/20/2025
12/20/2025
Every member of Service 1 is a problem solver who listens. Every interaction with them over the past 3 years has been well above expectations. Each individual has been pleasant and professional.
They stand by their work in a very timely manner.
I was most impressed by the lack of pressure related sales tactics and just how "available" they are.
I have a very dependable, efficient, and quiet HVAC system because of them.

Mike Martin
12/04/2025
12/04/2025
These guys were awesome
They came out on black Friday early morning and finished in plenty of time for me to get to work. Also I did not have enough money to pay at the time so they allowed me to pay a week later when I got paid. We had gone several days without a functioning toilet so their kindness was greatly appreciated.
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